Probe the Answer
If he says that "Yes, it's the money," you immediately go into a series of questions designed to deal with concerns about cost or price. You ask things like, "How do you mean, exactly? Why do you say that? Why do you feel that way? How far apart are we? Is price your only concern, or is there something else?"
If he says that, "No, it's not the money," you reply by asking "May I ask what it is?"
No comments:
Post a Comment